Inspectlet and Faintrail side by side
| Faintrail | Inspectlet | |
|---|---|---|
| What you see | Each visit replayed beside a plain-words log of pages, clicks and problems: rage clicks, clicks that did nothing, forms never sent, errors | Recordings, heatmaps, form analytics, funnels, live view, A/B testing, feedback surveys and error logging |
| Typed text | Never recorded, in any field; the log notes only that someone typed, and how many characters | Password fields are ignored automatically. Typing in other fields is collected unless you mark them sensitive or switch on the setting that hides every field |
| Other privacy defaults | Email addresses, phone and card numbers on the page are hidden. Pages you mark private aren't recorded. The log holds no country, device type or where a visitor came from | Collects country and time zone. Shortening IP addresses is an option you switch on |
| Where data is kept | Hosted by Faintrail on a server in the EU, the UK or the US: you choose | Amazon (AWS) US East data centres, Virginia |
| AI | Download up to 100 visits as one text file for the assistant you already use. Nothing is sent to an AI automatically | AI Insights, Recommended Sessions and Ask Inspectlet AI built in; limited daily use on the free plan |
| How long it's kept | Replays 30 days and logs 90 days by default, up to a year if you choose | From 1 month on the free plan to 24 months on Enterprise |
| Taking visits with you | Download up to 100 visits as one text file | Download individual recordings to keep, on plans that include it |
| Price | Not set yet | Free: 2,500 recorded sessions a month, up to 3 websites. Paid from $39 a month (Micro); 15% off billed yearly |
| Set-up | One small script, pasted once into your site; settings chosen in Faintrail | One script, loaded from a CDN; sensitive fields marked with Inspectlet's classes |
Sources, checked 15 November 2026: Inspectlet plans and pricing; Inspectlet home page; Inspectlet: excluding sensitive data; Inspectlet: privacy impact assessment under GDPR.
Why teams choose Faintrail
- Nothing typed is ever kept, with nothing to tag. Inspectlet collects what's typed into fields you haven't marked sensitive, apart from passwords, unless you switch on its setting that hides every field. Faintrail never records typed text in any field, so a new form on your site never needs marking.
- You choose the country. Inspectlet keeps its data in Virginia, in the US. With Faintrail you pick a server in the EU, the UK or the US, and your visitors' data is never sold or shared.
- Less about each visitor. Faintrail's log records what happened on the page, not the visitor's country, type of device or where they came from. You learn why a page isn't working, without building a picture of who was on it.
- Your own AI, and you can see what it's given. Inspectlet's AI works inside Inspectlet. Faintrail gives you a plain text file of the visits you choose, so you can read exactly what an assistant receives and use the one your business already trusts.
When Inspectlet is the better choice
Choose Inspectlet if you want heatmaps, A/B tests, form analytics, surveys or error logging in the same tool as your recordings, or if you want to watch visitors live. It publishes its prices, has a free plan for up to three websites, and keeps data for up to 24 months on Enterprise. If your visitors are mostly in the US and you're happy to mark sensitive fields yourself, it gives you a lot for the money.
Switching from Inspectlet
- Run both for a few weeks. They're separate scripts, so nothing goes dark while you compare.
- Download the Inspectlet recordings you want to keep, if your plan includes downloads. Recordings don't move to Faintrail; it records from the day you add it.
- Tell Faintrail about private pages. Typed text needs no setting, but list pages that show personal details, such as an account page, so they're never recorded.
- Remove Inspectlet's script and its classes when you're ready, and update your privacy notice to say where visits are now kept.